Shipping policy

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Shipping Policy

At Lumera Studio, we carefully prepare every order to ensure your gothic hats, widow veil accessories, and dark romantic fashion pieces arrive safely.

This Shipping Policy explains our processing times, delivery options, tracking information, and important shipping details.

Order Journey

01. Order Received

After your purchase is completed, our team prepares your order information and begins processing.

02. Processing

Orders are carefully checked, packaged, and prepared before shipment.

03. Shipment

Once shipped, tracking details will be provided when available.

04. Delivery

Your package will arrive according to the estimated delivery schedule provided.

Processing Time

Orders are generally processed within 3-7 business days after payment confirmation.

Processing time includes order verification, quality checking, packaging, and shipment preparation.

Delivery Time

Estimated delivery times may vary depending on destination, shipping method, customs procedures, and carrier conditions.

International delivery times may require additional time during holidays or peak seasons.

Tracking Your Order

Once your order has been shipped, you may receive tracking information through your provided email address.

Please allow some time for tracking information to update after shipment.

Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

Please contact us as soon as possible if you need to update your shipping details.

Customs & International Orders

International shipments may be subject to customs inspections, import duties, taxes, or additional fees depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated.

Customs processing times are controlled by local authorities and may occasionally affect final delivery schedules.

Lost, Delayed, or Damaged Packages

While we work with reliable shipping partners, unexpected delays may occur due to weather conditions, transportation issues, customs processing, or other circumstances beyond our control.

If your package has not arrived within the expected timeframe, please contact our support team and we will assist you in checking the shipment status.

Contact Information

For shipping questions or order assistance, please contact:

Lumera Studio
Website: lumerastudio.store
Email: support@lumerastudio.store