At Lumera Studio, we want every customer to enjoy their gothic fashion accessories and Lolita-inspired designs. If you are not completely satisfied with your purchase, our return policy provides a simple and clear process.
Please review the following guidelines before requesting a return or refund.
Return Process
01. Contact Us
Email our support team at support@lumerastudio.store with your order number and return request details.
02. Product Review
Our team will review your request and provide return instructions if your order meets the return requirements.
03. Refund Completed
Once your returned item is received and inspected, eligible refunds will be processed to the original payment method.
Return Conditions
To be eligible for a return, items must be:
• Unused and unworn.
• In original condition.
• Returned with original packaging when applicable.
• Requested within the allowed return period.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, customization, or product condition reasons.
Products showing signs of wear, damage, or improper handling may not qualify for a refund.
Refund Information
Approved refunds will be issued to the original payment method used during checkout.
Processing times may vary depending on your bank, payment provider, and transaction processing procedures.
Please note: Original shipping fees and additional costs may not be refundable unless required by applicable consumer protection laws.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photos and order details.
Our team will review the situation and provide an appropriate solution, including replacement or refund options when applicable.
Contact Us
For return and refund questions, please contact:
Lumera Studio
Email: support@lumerastudio.store
Website: lumerastudio.store
